If your order has arrived and is damaged, missing parts or incompleteor is lost in transit, please select from the appropriate option below to open a ticket with our claims department. Once the ticket has been opened, a claims representative will contact you by email to further address your needs.

All claims must be submitted within two days of delivery. Failure to report damaged or missing items from an order within two business days may result in immediate claim denial.

Typical response time for new claims is one business day.

Claim Status

If you have already started a claim and want to follow up, please click the button below

Start a New Claim

Damage Claim

My shipment was delivered but has some damage

Start a Damage Claim
Lost Claim

My shipment says delivered but the package is missing

Start a Lost Claim
Shortage Claim

My shipment was missing one or multiple items

Start a Shortage Claim
Defect Claim

My product is not damaged but may have a defect

Start A Defect Claim