INITIATE A LOST PACKAGE CLAIM
This form is only to be used if you have tracked your shipment and the status says Delivered but the entire shipment is missing. If the entire shipment is not missing, please select from another option.
Check with your neighbors
In order to resolve this matter as quickly as possible, we ask that you first check your entire property and with your neighbors to see if the package has been left with them on your behalf. In most situations, the package has been left in a secure area out of view from the road or with a neighbor or neighboring unit and can quickly be retrieved without the need for beginning a trace with the courier.
If you completed these steps and still cannot locate the package, please click the button below and complete the form to initiate a claim.