Damage, Return, and Cancellation Policy

Please inspect your order and notify us via our Claims Portal ASAP if any items on your order arrive damaged. All claims must be initiated in the portal within 2 business days of delivery. No other method of communication regarding damage is accepted for filing of a claim. You must keep all original shipping containers, interior packaging and merchandise until the claims process has come to completion and provide pictures as directed in our Claims Portal. All damaged item claims are handled through the Claims Portal. We will assist our customers in these claims. All claims must be submitted within two days of delivery. We only ask that customers be patient as sometimes this process can take longer than we would like!

Returns may be authorized up to 14 days from date of receipt. You must request a Return Authorization on this page prior to sending items back.

• Any item that has been used, is missing parts or damaged will be refused for credit. We take care to ensure the items arrive damage-free and intact.
• Not all items are eligible to be returned.
• The product(s) must be in new condition with all original packaging.
• We recommend insuring the return shipment and including any protective packaging that was included in your shipment. If a return is damaged in transit back to our warehouse, you will be responsible for seeking reimbursement from the courier.
• Return of orders in excess of $1,000 may be ineligible for return at the discretion of FeeneySupply.com.
• You will be responsible for all shipping charges, original to you and your return back.
• See restocking fees policy below
• Once the item(s) are returned and inspected, you will receive a refund for the cost of the merchandise or exchange as fast as possible. This normally takes a day or less to complete.
• Do NOT decline deliveries. This will cause your order to be ineligible for a refund or credit of any kind.
• Additional limitations may apply, continue reading below

If you change your mind, act fast!

• In order to fulfill orders in the most efficient and timely manner, orders are sent to our automated order processing system automatically and immediately when received and thus a request to cancel an order is NOT a confirmed cancellation and may not be approved.
• Only items that are NOT shipped or in process may be cancelled.
• Orders in excess of $1,000 may be ineligible for cancellation if in process and/or inbound to us from manufacturer.
• Special Order and other Exclusionary items can not be cancelled. SeeExclusionssection below.
• Product Limitations – Some products may be limited to a maximum quantity per order. Samples for example, are limited to 10 pieces per order. Orders placed for more than 10 may be delayed or cancelled at our discretion.

• Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you’ll claim the inventory and get your new product(s) fast!
• A refund will be processed for your returned items.
• You are still responsible for return shipping costs on your original order back to us.

Our normal return policy does not apply to any “Exclusionary” purchases. Exclusionary items are not eligible to be cancelled, returned or refunded. Examples of these items are:

• Clearance
• Special Order
• Factory Order
• Available On Backorder
• Limited Supply
• Discontinued
• Made To Order

Additionally, the cancellation and / or return of orders in excess of $1,000 may be ineligible and / or credit may be issued in the form of a store credit only at FeeneySupply.com's discretion.

Canceled or Returned Merchandise are subject to a 25% Restocking Fee. You will be responsible for all shipping charges as stated above.

• Once your return is received and inspected by our agents (usually within one business day of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method.
• Refunds for cancelled orders are typically processed within one business day.

Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

Each manufacturer has its own warranty policy. We will assist customers with their warranty; however, we do not provide any direct warranty on any item sold. Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer for assistance.

Upon delivery, be sure to note any damages on both your and the shipper’s copies of the Bill of Lading and have driver sign both copies. Items returned with shipper due to damage must be notated on Bill of Lading as “Returned with Driver” and again, signed for on both copies by driver. Once driver has left, there will be no refunds issued for items not marked damaged on the Bill of Lading and Returned with Driver. A copy of this Bill of Lading will be required to process any refunds and / or replacements. To initiate a damage or other shipping claim, please click here to visit our Claims Portal. All claims must be submitted within two days of delivery.

Additional Information