How will my items ship?
We strive to deliver your product via the fastest and most cost effective method available.
Most all orders will ship Fedex Ground, unless otherwise requested. Small quantities of certain items may ship via United States Postal Service.
Most orders ship within One Business Day from the date the order is received. Some items may ship from separate locations depending on product availability. This means some orders will ship before or separate from others. While rare, if an order or item will be delayed beyond reasonable expectations, one of our experts will contact you by phone and email to alert you of any delays.
We make every attempt to securely package all contents to ensure they arrive whole and free from any damage. Upon receipt of your order, we ask that you please check to make sure all contents are included, and that there is no apparent damage from transit.
Claims for damaged or missing items must be reported within 2 days of delivery. Only two days, you say? This is meant to protect your interest as it becomes increasingly difficult to locate missing items, or resolve damaged product claims, with the shipping partner as time passes. If it has been longer than 2 days, call us as soon as you notice the problem and make every attempt to resolve the situation.
Upon delivery, inspect the exterior of shipping carton for damage. If there is apparent damage to the carton, inspect contents prior to accepting delivery. If damage is not acceptable, refuse delivery.
If you discover damage to the contents where there is no apparent damage to the carton, you were not available when the merchandise was delivered, or to Report Damage to your order, File a Claim Here immediately. We will then take appropriate action to insure that you are satisfied with your purchase and all disputes are handled in a timely manner.
Failure to report damaged or missing items from an order within two business days and before forwarding, re-shipping or transferring the shipment to another location, may result in immediate claim denial.
Please Note: Occasionally, minor cracks or breaks along the edges of laminate rolls are common due to freight handling. Laminate is normally 1″ wider and 1″ longer than stated size to allow for this.
Damage Policy Freight Exclusion
Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery. All damage or missing contents must be noted on the delivery ticket with the delivery driver at the time of delivery. Your copy of the delivery document(s) must also include these notes if applicable. Failure to adhere to these requirements may result in the denial of any claims for damaged or missing products. Drivers may, and typically do, object to inspecting shipments prior to acceptance however this is your right and duty as recipient, regardless of their objections.
Signature Upon Delivery
Unless informed otherwise, any shipment valued at $500 or more will require a signature upon delivery.
Customs and Duties Unpaid policy
Customs requires certain recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Customs on the importer’s behalf. The purchaser of the items is responsible for familiarizing themselves with their Countries import regulations, taxes and fees. Payment for taxes or fees may be collected upon delivery or paid in advance to the broker. Feeney Laminate cannot collect these fees on the purchasers behalf.
Feneey Laminate reserves the right to modify these terms and policies at any time.